This Privacy Notice explains how Probashi Bike collects, uses, stores, and protects customer information when customers visit our website, submit a booking request, contact us, or use our motorcycle rental services.
1. Who We Are
Probashi Bike is a motorcycle rental service based in Sylhet Division, Bangladesh. We provide rental services mainly for expatriate Bangladeshis, NRBs, foreign visitors, tourists, business travelers, corporate clients, and long-stay guests.
2. Information We May Collect
Depending on the service request, we may collect:
Customer name Phone number Email address Current address, hotel address, or delivery location Booking date and rental duration Preferred motorcycle brand and model Driving licence or riding permit information Identification documents, where required Travel or arrival details for airport delivery Payment or transaction information WhatsApp, phone, or website communication records Website usage information, such as browser, device, and basic analytics data
3. Why We Collect Information
We use customer information to:
Process booking requests Verify customer identity and eligibility Confirm motorcycle availability Arrange motorcycle delivery and pickup Provide airport, home, hotel, or showroom delivery Manage rental records Provide customer support and emergency assistance Process cancellation and refund requests Prevent fraud, misuse, or unauthorized rental activity Improve our website, service quality, and customer experience Contact customers about booking updates, service information, or support matters
4. Document Verification
For safety and service protection, Probashi Bike may request valid documents before confirming a rental. This may include driving licence, identification documents, or other necessary information depending on the customer type and booking requirement.
5. Sharing Of Information
We do not sell customer personal information. We may share necessary information only with trusted parties when required for service delivery, such as:
Delivery or pickup support team Payment service provider Customer support team Legal, regulatory, or law enforcement authority, if required by law Authorized service or technology providers who help us operate our website or booking system
6. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. Access to customer information is limited to authorized persons who need it for booking, verification, delivery, support, or business operations.
7. Data Retention
We keep customer information only for as long as necessary for booking management, rental records, customer support, refund processing, legal requirements, dispute resolution, and business record purposes. When information is no longer required, we may securely delete, archive, or anonymize it.
8. Customer Rights And Requests
Customers may contact Probashi Bike to request correction, update, or review of their personal information. Customers may also request deletion of information where legally and operationally possible. Some information may need to be retained for rental records, payment records, dispute handling, or legal compliance.
9. Marketing Communication
If Probashi Bike sends promotional messages, service updates, or offers, customers may request to stop receiving such communication at any time. Booking-related or service-related messages may still be sent when necessary.
10. Cookies And Website Analytics
Our website may use cookies or similar technologies to improve browsing experience, understand website performance, and manage digital services. Customers may control cookies through their browser settings.
11. Third-Party Links
Our website may contain links to third-party websites or services. Probashi Bike is not responsible for the privacy practices, content, or security of third-party websites.
12. Updates To This Privacy Notice
Probashi Bike may update this Privacy Notice from time to time. The updated version will be published on our website with a revised effective date.
13. Contact Us
For privacy-related questions, correction requests, or support, please contact:
